Support

Contact your organization

Originis is usually provided through your school, training provider, or employer. For account access, scheduling, accommodations, and grading questions, reach out to the contacts or help desk your organization lists for this exam program.

Before your exam

• Use a supported browser. A current version of Chrome, Firefox, Safari, or Edge works best. Avoid private browsing if your institution requires persistent sessions.
• Check permissions. Allow camera, microphone, or screen sharing only if your proctor or exam instructions say they are required.
• Stable connection. Use wired or reliable Wi‑Fi where possible; close heavy downloads or streaming on the same network.

Desktop apps

If your organization distributes the Originis desktop app, download the build they provide and follow their install guide. For general product information and downloads offered from this site, see the home page.

Privacy and data

Questions about how we handle personal information are covered in our privacy policy.

Something not working?

Note the time of the issue, which browser and device you used, and any error message you saw, then share those details with jack@pistachio.support